Telehealth Services Policy

VeinLife Direct facilitates access to telehealth consultations with independent licensed healthcare providers affiliated with NXRX PLLC ("the Medical Group"). Telehealth is the delivery of healthcare services using electronic communications, information technology, or other means between a licensed healthcare provider and a patient who are not in the same physical location.

This Telehealth Services Policy describes the nature of the telehealth services available through the Platform, your rights and responsibilities as a patient, the limitations of telehealth, and the standards of care you can expect.

By using the Platform and requesting a telehealth consultation, you acknowledge that you have read, understood, and agree to this policy.

The telehealth services provided through VeinLife Direct are asynchronous consultations (also known as "store-and-forward" telehealth). This means:

• You complete a detailed patient intake form and medical screening questionnaire
• A licensed healthcare provider reviews your submitted information at a later time (typically within 24–72 business hours)
• The provider makes a clinical determination regarding your eligibility for the requested medication
• No real-time video or audio consultation is conducted unless specifically required by the provider or applicable state law

This model of care is appropriate for the types of medications offered through the Platform (peptide therapies, hormone replacement therapy, GLP-1 weight loss medications) where a thorough written intake can provide sufficient clinical information for a prescribing decision.

Synchronous consultations (video or phone) may be required in certain states or for certain medications. If a synchronous consultation is required for your order, you will be notified and provided with scheduling instructions.

All healthcare providers who review patient intakes and issue prescriptions through the Platform are:

• Licensed physicians (MD or DO) or nurse practitioners (NP/APRN) in good standing in the state(s) where they practice
• Affiliated with NXRX PLLC, a licensed medical group
• Authorized to prescribe the medications available through the Platform under applicable state and federal law
• Subject to the oversight of a licensed Medical Director

VeinLife Direct does not employ healthcare providers. All providers are independent contractors affiliated with the Medical Group. VeinLife Direct provides administrative and technology services only.

You have the right to know the name and credentials of the provider who reviews your case. This information will be included in any prescription documentation you receive.

Telehealth has inherent limitations compared to in-person care. You should be aware of the following:

No Physical Examination: Telehealth consultations do not include a physical examination. The provider's assessment is based solely on the information you provide in your intake form and any lab results you submit. This may limit the provider's ability to detect certain conditions.

Not for Emergencies: Telehealth services are not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

Not a Replacement for Primary Care: The services available through VeinLife Direct are not intended to replace your relationship with your primary care physician or other specialists. We strongly encourage you to maintain regular care with a primary care provider and to inform your primary care physician of any medications you receive through the Platform.

Technology Limitations: The quality of telehealth services may be affected by technical issues, including internet connectivity problems. If you experience technical difficulties, please contact us at [email protected].

Prescription Limitations: Not all medications are available in all states. The provider may determine that a requested medication is not appropriate for you based on your health history, screening responses, or applicable law. Approval is not guaranteed.

As a patient using telehealth services through VeinLife Direct, you are responsible for:

Accurate Information: Providing complete, accurate, and truthful information in your patient intake form and medical screening questionnaire. The provider's prescribing decision is based on the information you provide. Providing false or incomplete information may result in harm to your health and may constitute fraud.

Disclosure of Medical History: Disclosing all relevant medical conditions, current medications (including over-the-counter medications, supplements, and herbal products), known allergies, and prior adverse reactions to medications.

Monitoring Your Health: Monitoring your health and reporting any adverse reactions, side effects, or changes in your condition to a healthcare provider promptly. If you experience a serious adverse reaction, seek emergency medical care immediately.

Medication Storage & Use: Using prescribed medications only as directed and storing them according to the instructions provided. Do not share prescription medications with others.

Follow-Up Care: Following up with your primary care physician or other healthcare providers as recommended. Telehealth services through VeinLife Direct are not a substitute for comprehensive primary care.

Informing Your Providers: Informing all of your healthcare providers about all medications you are taking, including those prescribed through VeinLife Direct.

Telehealth services and the prescription of specific medications are subject to varying laws and regulations across U.S. states. VeinLife Direct and its affiliated providers operate in compliance with applicable state and federal telehealth laws.

Services may not be available in all states. The availability of specific medications may vary by state. By using the Platform, you represent that you are a legal resident of a state where the requested services are lawfully available.

Certain states require a prior in-person visit, a synchronous video consultation, or specific disclosures before a provider may prescribe certain medications via telehealth. If your state has such requirements, you will be notified during the checkout process.

It is your responsibility to ensure that your use of the Platform complies with the laws of your state of residence. VeinLife Direct reserves the right to decline service to residents of states where the requested services cannot be lawfully provided.

By proceeding with a telehealth consultation through VeinLife Direct, you provide your informed consent to the following:

• You understand the nature of asynchronous telehealth and its limitations compared to in-person care
• You understand that no physical examination will be performed
• You consent to the electronic transmission of your health information to the reviewing provider and the compounding pharmacy
• You understand that the provider may determine that telehealth is not appropriate for your situation and may recommend in-person care
• You understand that you have the right to withdraw consent to telehealth at any time by contacting us at [email protected]
• You understand that your health information will be stored in an electronic health record system and may be accessed by authorized healthcare providers and administrative staff

Consent to Treat: By completing your patient intake and proceeding to payment, you consent to be evaluated by the reviewing provider for the purpose of determining your eligibility for the requested prescription medication.

Self-Pay Disclosure: All services through VeinLife Direct are self-pay. We do not bill insurance. The price you pay at checkout covers the provider consultation fee, the cost of the compounded medication, and all associated administrative fees.

Upon submission of your patient intake, your case will be reviewed by a licensed healthcare provider within 24–72 business hours. The review process includes:

1. Intake Review: The provider reviews your personal information, medical history, current medications, allergies, and screening responses. 2. Eligibility Determination: The provider determines whether you are an appropriate candidate for the requested medication based on clinical criteria and applicable law. 3. Prescription Issuance: If approved, the provider issues a valid prescription for the requested medication. 4. Pharmacy Transmission: The prescription is transmitted electronically to our licensed compounding pharmacy partner. 5. Compounding & Dispensing: The pharmacy compounds and dispenses the medication according to the prescription. 6. Shipping: The medication is shipped directly to your address. Shipping times vary by pharmacy and location.

You will receive email notifications at each stage of this process. You can also check your order status through the GEN-Health patient portal, accessible via the link provided in your confirmation email.

If you have questions about our telehealth services, your consultation, or your prescription, please contact us:

VeinLife Direct Patient Support Email: [email protected] Phone: (941) 217-1132

For medical emergencies, call 911 or go to your nearest emergency room.

For questions about your prescription or medication, you may also contact the dispensing pharmacy directly. Contact information for the pharmacy will be included in your prescription documentation.