Please read these terms carefully before using VeinLife Direct.
Effective Date: April 19, 2026
By accessing or using the VeinLife Direct website (veinlifedirect.com) and any related services (collectively, the "Platform"), you ("Patient," "User," or "you") agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, our Telehealth Services Policy, and our HIPAA Notice of Privacy Practices (collectively, the "Agreements"). If you do not agree to all of these Terms, you must not access or use the Platform.
These Terms constitute a legally binding agreement between you and VeinLife Direct, LLC ("VeinLife Direct," "we," "us," or "our"). We reserve the right to modify these Terms at any time. Continued use of the Platform following any modification constitutes your acceptance of the revised Terms. The most current version of these Terms will always be posted on this page with the effective date noted above.
You represent that you are at least 18 years of age, are a legal resident of the United States, and have the legal capacity to enter into this agreement.
VeinLife Direct is a telehealth platform that facilitates access to licensed healthcare providers and compounding pharmacy services. The Platform connects patients with independent licensed physicians and nurse practitioners affiliated with NXRX PLLC ("the Medical Group") for the purpose of evaluating, prescribing, and dispensing prescription medications including but not limited to peptide therapies, hormone replacement therapies (HRT), GLP-1 weight loss medications, and ancillary wellness products.
VeinLife Direct is not a medical provider. VeinLife Direct is a technology and administrative services company. All clinical decisions, including whether to prescribe a medication, are made solely by independent licensed healthcare providers affiliated with the Medical Group. VeinLife Direct does not practice medicine, does not employ physicians, and does not direct clinical care.
All prescription medications dispensed through the Platform are compounded by licensed compounding pharmacies regulated under applicable state and federal law. Compounded medications are not FDA-approved drug products. They are prepared by a licensed pharmacist to meet the specific needs of an individual patient based on a valid prescription from a licensed prescriber.
The Platform is intended for use only by residents of states where telehealth services and the prescription of the requested medications are legally permissible. It is your responsibility to ensure that your use of the Platform complies with the laws of your state of residence.
VeinLife Direct does not provide medical advice, diagnosis, or treatment. The content on this Platform, including product descriptions, educational materials, and blog posts, is for informational purposes only and does not constitute medical advice. You should not rely on any information on this Platform as a substitute for professional medical advice, diagnosis, or treatment.
A provider-patient relationship is established solely between you and the independent licensed healthcare provider who reviews your intake and issues a prescription. VeinLife Direct is not a party to that relationship and assumes no liability for any clinical decisions made by the provider.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Platform. If you think you may have a medical emergency, call your doctor or 911 immediately.
Prescription medications carry risks. All prescription medications, including compounded peptides, hormones, and GLP-1 agonists, carry potential side effects, contraindications, and drug interactions. The prescribing provider will review your medical history and screening responses to assess your eligibility. However, you are responsible for providing accurate and complete health information. Providing false or incomplete information may result in harm to your health and may constitute fraud.
To receive prescription services through the Platform, you must:
By completing the checkout process and medical screening, you certify that all information you have provided is true, accurate, and complete to the best of your knowledge. You acknowledge that providing false or misleading health information may result in harm to your health, cancellation of your order, and potential legal consequences.
If the prescribing provider determines that you are not an appropriate candidate for the requested medication, your order will not be fulfilled. In such cases, you will receive a refund in accordance with our Refund Policy.
All prescriptions issued through the Platform are issued by independent licensed healthcare providers affiliated with NXRX PLLC. The provider will review your intake information within 24–72 business hours of your order. Approval is not guaranteed.
Upon approval, your prescription will be transmitted to our licensed compounding pharmacy partners for compounding and dispensing. Medications will be shipped directly to the address you provide. You are responsible for ensuring the accuracy of your shipping address.
Compounded medications are prepared specifically for you and cannot be returned or refunded once dispensed. Please review the Refund Policy section below.
Controlled Substances: The Platform does not facilitate the prescription of DEA Schedule I or Schedule II controlled substances. Certain Schedule III–V substances may be available in limited circumstances where permitted by applicable state and federal law.
Prescription Renewals: Prescription renewals are subject to provider review and are not automatic. Continued use of the Platform does not guarantee continued access to any medication.
All prices displayed on the Platform are in U.S. dollars and are inclusive of the consultation fee, provider review, and the cost of the compounded medication. Prices do not include applicable taxes or shipping fees, which will be displayed at checkout.
Payment is processed securely through Stripe. By providing your payment information, you authorize VeinLife Direct to charge the total amount displayed at checkout. All transactions are encrypted using 256-bit SSL technology.
Refund Policy:
Chargebacks: Initiating a chargeback for a legitimate charge is a violation of these Terms. If you have a billing dispute, please contact us first at [email protected] or (941) 217-1132.
All content on the Platform, including text, graphics, logos, images, product descriptions, and software, is the property of VeinLife Direct or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform without our prior written consent.
You agree not to use the Platform to:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEINLIFE DIRECT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES, EVEN IF VEINLIFE DIRECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL VEINLIFE DIRECT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE AMOUNT YOU PAID TO VEINLIFE DIRECT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Indemnification: You agree to indemnify, defend, and hold harmless VeinLife Direct and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Arbitration Agreement: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a single arbitrator administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.
Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Exceptions: Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Sarasota County, Florida, to prevent irreparable harm pending the conclusion of arbitration.
We reserve the right to suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will immediately cease.
You may discontinue use of the Platform at any time. Termination of your access does not relieve you of any obligations incurred prior to termination, including payment obligations.
If you have any questions about these Terms & Conditions, please contact us at:
VeinLife Direct, LLC Email: [email protected] Phone: (941) 217-1132
For medical emergencies, call 911 or go to your nearest emergency room.